gk23 Privacy Policy — How We Handle Your Personal Data

Introduction

This Privacy Policy ("Policy") describes how gk23 ("we", "us", "our") collects, processes, stores, and protects personal information provided by users ("you", "your") of the gk23 Platform at gk23.app. This Policy applies to all users of the Platform, including visitors who browse without registering and registered account holders. By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

gk23 is committed to protecting your privacy and handling your personal data with care and transparency. We collect only the information that is necessary to provide our services, comply with applicable legal obligations, and maintain the integrity and security of the Platform. We do not sell your personal data to third parties, and we do not use your data for purposes unrelated to the operation of gk23.

Information We Collect

gk23 collects several categories of personal information depending on your relationship with the Platform. The categories below describe what we collect, the circumstances under which it is collected, and why.

How We Use Your Information

gk23 processes personal data only for specific, documented purposes. The following list sets out the primary purposes for which your data is used.

• ✔️To create and manage your Account, verify your identity, and ensure that only the authorised account holder can access their Account and initiate withdrawals.
• ✔️To process deposits and withdrawals in BDT via your chosen payment method (bKash, Nagad, Rocket, Upay, or local bank transfer) and to maintain an accurate record of your Balance and transaction history.
• ✔️To settle bets, calculate and credit winnings, apply bonus awards, and enforce wagering requirements in accordance with the applicable promotion terms.
• ✔️To detect, investigate, and prevent fraud, money laundering, multiple account registration, and other prohibited conduct as defined in our Terms and Conditions.
• ✔️To operate responsible gaming tools including deposit limits, cool-off periods, and self-exclusion, and to monitor for indicators of problem gambling where required by our responsible gaming obligations.
• ✔️To send you service communications relating to your Account, including transaction confirmations, security alerts, and changes to these policies. We do not send unsolicited marketing communications.

Legal Basis for Processing

gk23 processes personal data on one or more of the following legal bases, depending on the category of data and the purpose of processing.

• 📌Contractual necessity: processing required to perform our obligations under the Terms and Conditions you accepted when registering an Account, including Account management, payment processing, and bet settlement.
• 📌Legal obligation: processing required to comply with applicable laws, including anti-money laundering (AML) regulations, identity verification requirements, and any lawful order or request from a competent authority.
• 📌Legitimate interests: processing carried out for the purposes of fraud detection, security monitoring, Platform improvement, and responsible gaming oversight, where these interests are not overridden by your privacy rights.
• 📌Consent: processing carried out on the basis of your freely given, specific, informed, and unambiguous consent, such as the opt-in to marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Sharing Your Information

gk23 does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below.

Circumstances Where Data May Be Shared

• 🔗Service providers and technology partners: gk23 works with third-party service providers who assist in operating the Platform, including payment processing partners (bKash, Nagad), game content providers (Pragmatic Play, Evolution Gaming, Ezugi), and IT infrastructure providers. These partners receive only the data necessary to perform their contracted service and are bound by data processing agreements that require them to maintain confidentiality and process data only on our instructions.
• 🔗Legal and regulatory authorities: gk23 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where required to do so by applicable law, court order, or lawful government request. We will notify you of such disclosure where we are legally permitted to do so.
• 🔗Business transfers: In the event of a merger, acquisition, or sale of all or a material part of gk23's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity before the transfer takes effect.

Cookies and Tracking Technologies

Cookies are small text files placed on your device when you visit the Platform. gk23 uses cookies to make the Platform function correctly, to keep your session secure, and to understand how users interact with different areas of the Platform so we can improve the experience.

Types of Cookies We Use

• 🍪Essential cookies: These are required for the Platform to function. They manage your login session, maintain your Balance display, and ensure that security tokens are correctly passed between requests. You cannot opt out of essential cookies without preventing basic Platform functionality.
• 🍪Analytics cookies: These collect aggregated, anonymised data about how users navigate the Platform — which pages are visited most, where users drop off, and which features are used. This data helps us prioritise improvements. Analytics cookies do not identify you personally.
• 🍪Preference cookies: These remember your Platform settings such as your preferred language version and notification preferences, so you do not need to re-configure them on every visit.

Most mobile browsers allow you to control cookies through their settings. Disabling non-essential cookies may affect some Platform features but will not prevent you from accessing your Account or placing bets. To manage your cookie preferences, access your browser settings or contact gk23 live support for guidance.

Data Retention

gk23 retains your personal data for as long as your Account remains active and for a period thereafter as required by applicable law and our legitimate business needs. The retention periods below apply by data category. Account registration and identity data (including KYC documents) are retained for a minimum of five years from the date of Account closure, in accordance with anti-money laundering record-keeping obligations. Transaction and financial records are retained for a minimum of five years from the date of each transaction. Gameplay and betting activity data is retained for three years from the date of the relevant activity. Device and technical logs are retained for twelve months, after which they are deleted or anonymised. Preference and cookie data is retained for the duration of your browser session (session cookies) or for up to twelve months (persistent preference cookies).

Upon the expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be attributed to you. Where you have requested erasure of your data and we are not under a legal obligation to retain it, we will complete the deletion within 30 calendar days of your request being verified.

Data Security

gk23 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit between your device and our servers, encrypted storage for sensitive identity and financial data at rest, access controls that restrict personal data access to authorised personnel only on a need-to-know basis, regular security audits and vulnerability assessments of Platform infrastructure, and automated anomaly detection systems that flag unusual account activity for immediate review.

While gk23 takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. If you believe your Account has been compromised, contact gk23 live support immediately so that we can investigate and take protective action without delay.

Your Privacy Rights

As a user of the gk23 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact gk23 live support or email [email protected]. We will respond to verified requests within 30 calendar days.

If you are not satisfied with how gk23 handles a data rights request, you have the right to raise a complaint. Contact our support team in the first instance. If your concern remains unresolved, you may escalate to the relevant data protection authority in your jurisdiction. We take all privacy complaints seriously and will work with you to reach a fair resolution.

Children's Privacy

Age verification is part of the gk23 registration process and KYC programme. We use the date of birth provided at registration and, where identity documents are submitted, the document date of birth to verify that all users are aged 21 or above. Any Account found to belong to a person under 21 will be closed immediately and all funds within it will be handled in accordance with our Terms and Conditions and applicable law.

Changes to This Privacy Policy

gk23 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where the change significantly affects the way we use your personal data, we will notify registered users by posting a prominent notice on the Platform. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how gk23 protects your information. If you have any questions about this Policy, the data we hold about you, or your privacy rights, please contact the gk23 support team via live chat (available 24/7) or by email at [email protected]. All privacy enquiries are handled confidentially.