Responsible Gaming at gk23 — Play Smart, Stay in Control

Our Commitment to Responsible Gaming

gk23 takes responsible gaming seriously. We believe that gambling — whether it is cricket betting, slots, or live casino — should be an enjoyable leisure activity, not a financial obligation or a source of harm. We have built a set of practical, easy-to-use tools that put you firmly in control of how much time and money you spend on the Platform. Every registered user in Bangladesh has access to these tools free of charge, at any time, without needing to justify why.

The most important thing to remember is that gk23 is on your side. If you ever feel that gambling is no longer fun, that you are chasing losses, or that it is affecting your daily life, we want to hear from you. Our live support team is available 24 hours a day, every day of the year — including during Eid, Pohela Boishakh, and all national holidays — so you are never without help when you need it most.

Responsible Gaming Tools Available to You

Every gk23 account comes with access to the following tools. You do not need to wait until there is a problem to use them — proactive limits are the best way to keep gaming enjoyable over the long term.

Deposit Limits — How They Work

Deposit limits are one of the most practical responsible gaming tools available because they address the root cause of financial harm: depositing more than you can afford. Here is how to set one up on your gk23 account.

Cool-Off Periods and Time-Outs

Sometimes you need a break that goes beyond simply reducing your deposit limit. A cool-off period suspends your entire gk23 account for a defined time window — from a minimum of 24 hours to a maximum of 6 weeks. During the cool-off window you cannot log in, you cannot make deposits via bKash, Nagad, or any other method, and you cannot place bets on any sport or casino game.

Cool-off periods are designed for moments when you want to pause and reassess. They are not permanent — when the period expires your account is reactivated automatically. If you want a longer, more structured break, the self-exclusion option described in the next section is the better choice.

Self-Exclusion — A Longer-Term Solution

Self-exclusion is a more powerful tool intended for players who recognise that they need a serious, structured break from gambling. When you self-exclude from gk23, your account is closed for the period you choose: 6 months, 1 year, 2 years, 5 years, or permanently. During the exclusion period, gk23 will take active steps to prevent you from opening a new account using the same identity details or payment methods.

Any balance remaining in your account at the time of self-exclusion will be returned to your verified payment method — bKash, Nagad, Rocket, or linked bank account — after a standard identity and source-of-funds verification check. This is typically completed within 3 to 5 business days. There are no fees for initiating self-exclusion.

Recognising the Signs of Problem Gambling

Problem gambling does not always look the way people expect. It rarely starts with dramatic loss events — more often it develops gradually, and the person experiencing it is the last to notice. These are some of the common signs that gambling may be becoming a problem for you or someone you care about.

• 🔴Spending more money on gambling than you originally planned, or depositing again immediately after losing your session balance.
• 🔴Chasing losses — placing larger or riskier bets specifically to try to win back money you have already lost.
• 🔴Lying to family members, friends, or employers about how much time or money you spend on gambling.
• 🔴Gambling with money intended for essential expenses such as rent, food, household bills, or education fees.
• 🔴Feeling restless, irritable, or anxious when you are not gambling, or when you try to cut down.
• 🔴Neglecting work, studies, relationships, or other responsibilities because of time spent gambling or thinking about gambling.
• 🔴Borrowing money, taking loans, or selling possessions in order to fund gambling activity.

Tips for Playing Responsibly

Even players who have never experienced a gambling problem can benefit from keeping these practical principles in mind. Responsible gaming is not just about crisis management — it is about maintaining a healthy relationship with gambling from the very start.

• ✅Set a budget before you start each session and stop when it is spent — treat the amount like the price of a night out, not an investment to recover.
• ✅Never chase a losing session. Losses are a normal part of gambling; attempting to recover them by playing longer almost always makes the situation worse.
• ✅Only ever gamble with money you can genuinely afford to lose. Never use funds set aside for rent, food, utility bills, school fees, or family needs.
• ✅Take regular breaks during long sessions. Stand up, have a glass of water, and give yourself a moment to assess how you are feeling before you continue.
• ✅Balance gambling with other leisure activities. Cricket matches, time with family, and community events during Eid or Durga Puja are all reminders of the wider life that gambling should complement, not replace.
• ✅Do not gamble when you are feeling stressed, upset, tired, or under the influence of alcohol. Emotional states impair decision-making and often lead to bets that you would not make with a clear head.

Protecting Young People

gk23 is strictly an adults-only platform and we take our responsibility to keep minors away from gambling extremely seriously. Access to the Platform requires registration, and registration requires confirmation that the user is aged 21 or above. We verify this through date-of-birth checks and, where triggered, through KYC identity document verification.

If you share a device with younger family members, we strongly recommend using your device's built-in parental controls or screen time management features to prevent minors from accessing gk23. Always log out of your account when you have finished your session, and never share your login credentials with anyone else in your household.

Get Help — Contact Our Support Team

If you are worried about your own gambling or the gambling of someone you care about, the most important step is to talk to someone. gk23 live support is available 24 hours a day, 7 days a week — including weekends and all public holidays in Bangladesh. Our team is trained in responsible gaming and will always treat your conversation with dignity and discretion.